Returns & Exchanges
We offer a 30-day return period for all unworn and unwashed items, ensuring your luxury loungewear and sleepwear meet your total satisfaction. Please ensure all original tags and packaging are intact to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original Derek Rose packaging and include the completed return form inside the box.
Attach the Shipping Label
Print your prepaid shipping label from the portal and securely attach it to the outside of your parcel, ensuring old labels are covered.
Drop Off and Track
Hand your package to the designated courier service and retain your proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing